“Voyce” GoalLine's Live Agent Call Centre and Automated IVR Calling, allows you to connect with your customers directly and utilize their feedback to improve and maintain your brands customer satisfaction level. This direct engagement with your customer allows them to feel more involved with your brand and the decisions you make as an organization. The voice of the customer is finally being heard, leaving individuals feeling content and loyal. Brand value increases and customers become front and centre in your most important decisions.

GoalLine’s inbound/outbound live agent call centre provides you with white glove service to your customers, locally, and around the world. Whether it be a need for additional call centre agents, agents needed outside of regular business hours, a promotional event, secret shoppers, follow-up calls after a recent purchase, customer satisfaction surveys, or dealings with your business. All information we gather from your customers is managed, measured, and fed back to you. This allows you to enhance your business and close the gap between your business and your customer, allowing you to be at the front of your customers’ experiences while elevating your brand.

GoalLine’s automated IVR calling system allows you to reach your targeted audience, customers, and prospect clients, instantaneously. With our automated IVR calling system, and built in ROI reports, it is easy to customize and manage online campaigns, have access to live reporting and monitoring, gather and deliver information, and have live access to all information from calls. Your customers’ relationship with your brand is reinforced while being maintained. Through ROI reports you can also track the success of individual campaigns and offers. Additionally, you can track whether or not calls have been delivered or have gone to voicemail. To make your campaign as beneficial as possible Voyce IVR offers call back options, voicemail detection, and allows for customers to connect with a live agent right away.

Voyce IVR Benefits:

-          Outbound Customer Satisfaction Surveys

-          Customer Reminder Notifications

-          Special Event Notifications

-          Recall and Safety Notifications

-          Custom Informational and Marketing Calls

-          Regaining Win Back Customers

-          Customer Satisfaction Follow-Up

-          Multilingual Calls

Information Gathering and Organization:

-          Use data collected and utilize it to customize and manage the customers experience

-          Save and store customer survey answers

-          Direct callers to the right agent

-          Receive any information in system to utilize on another call

-          Instant access to all call details including talk time, when call took place, and department to who handled call