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Auto Service Industry
Goal Line Solutions has worked with many retail and auto dealer locations in
the automotive service industry in order to develop a comprehensive package for
customer service / sales management. Currently we offer the following boxed
solutions for this industry:
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Service Follow Up
- customer is called and asked a single question concerning over level of
service. Recipient of call has the option to leave a message concerning their
experience.
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Oil & Lube Reminder
- upon receiving this service, the customer phone, make and model are entered
into the calling system. 85 days from the previous date of service, consumer is
called and delivered a "time for Oil & Lube" message.
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Customer Satisfaction Survey
- customized series of questions (1 to 100). Most effective when the consumer
is presented with a discount offer code on future purchase upon completion of
the survey.
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Service Appointment Reminder
- a call forward option is available for a "Reschedule Appointment with a
Customer Service Representative" response from the called number.
* A toll-free number must be provided for this option.
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 Our
store was one of the first Canadian Tire Stores to implement an automated
customer response program with Goal Line Solutions. For nearly one
year now; Goal Line has continued to provide exceptional service. |
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