Benefits

Implementation

System Requirements
1. Internet Connection - broadband is highly recommended.
2. Sound Card & Speakers - for checking voice mail, depending on which modules you choose. *** a toll free number and customer PIN is also available for checking voice mail via phone.
3. Microsoft Internet Explorer - internet browser, most likely what you are using now to view our site. We recommend version 5.5 or better to support all pieces of the application properly. Free download is available at http://www.micrsoft.com/ie
4. Windows Media Player - this application is only required if you choose to retrieve your voicemail files online. Free download available at http://windowsmedia.com
5. Microsoft Office - MS Word and Excel are needed in order to download the reports in the respective formats. *** not necessary if you intend to only view reports online, print favorable links are available.

Log In to ClientsNet
1. Input Numbers - There are a few options with getting the data from your business to ours. Our solution consultants will discuss the following options for inputting data:  *** Additional fee may be charged for custom integration.
a. ClientsNet - standard form inputs, fields will vary depending on modules/solution selected.
b. Bulk Uploads - email one of the following file formats to clientdata@goallinesolutions.com
i. XML
ii. MS Excel
iii. Comma Delimited
c. XML Web Services - if your organization is using J2EE or .NET technology, we can grab your web serviced containing the data necessary an import it into the calling system.

2. Call Sequence Initiated - Everyday between 12:00 p.m. -12:30 est. the calls you have inputted/imported are loaded to the call sequence. These numbers include any data entered after 12:30 p.m. est. the previous day to 12:00 p.m. est. for the current day. At the specified times for your modules (depends on your application and specifications) the calls are made. Calls are made for 4 consecutive / specified days until they are successful by either being answered by a person or answering machine. Any call that is not satisfied will fall into one of the following call results.

a. Busy - maximum call attempts reached and resulted in a "Busy" response from the system.
b. No Answer - maximum call attempts reached and resulted in a "No Answer" response from the system.
c. Other - maximum call attempts reached and resulted in an "Other" response from the system. This particular result includes - no such number, operator intercept and/or invalid phone number.

3. Review Reports - After your calls are being completed, our system is compiling the data to create the reports. Upon logging into the system via ClientsNet, you will be presented with a detailed summary report for the previous days call activity. Depending on your application needs, there are additional available, the list below displays the standard reports:
* Reports are always available on-line; email option for daily summary activity is also available.
a. Daily Report - detailed report for each module in your application. Goal Line Solutions also archives your data, using the calendar provided next to the reports allow you to click a date to view that days activity.
b. Voice Mail Report - if the application provided contains modules that allow the call recipient to leave a voice message; the Voice Mail Report will display the following information:
i. Status - New, Saved, Saved as New
ii. Play Controls - a standard play and stop icon for listening to the message. (Windows Media Player 7 or better required. A broadband internet connection also recommended.)
iii. Date of Call - date the voice mail was created.
iv. Phone Number - number of the customer called.
v. Module - if your application has more than one module that receives voice mail, it is specified from which module the call was originated.
vi. Action - options to delete and save
vii. Comments / Follow Up with form fields - allows specification of who to follow up with concerning this message and comments concerning it.

* All messages are saved for a maximum of 60 days.
** Voice Mail retrieval is also available via phone by calling 1.866.298.1211 and inputting your PIN information.