The internet has dramatically reshaped the retail landscape. More and more brands are shifting their sales operations online, sometimes as a complement to in-store operations and sometimes in place of them. This change has also impacted marketing and customer care efforts, forcing businesses to adapt far more quickly than most are capable of on their own.
Customer expectations have risen in step: social media, online stores, web chat, inquiry forms, in-store interactions, phone conversations and more all help connect customers with businesses. But the ever-expanding communication network demands a degree of resources and level of expertise that few businesses are equipped to handle. Moreover, consistent brand messaging becomes difficult to maintain, and this can threaten customer perceptions and experiences.
VoyceCX works in a number of areas to streamline the operating procedures and product development of retail clients. Retail-oriented services include: