The same pace of innovation that produces technology to simplify and enrich everyday life also produces the need for knowledgeable support staff. A friendly face or voice helps technology companies stay relevant to their customers, who carry widely varying levels of understanding about the products and services they’re purchasing. VoyceCX lets clients offload technical support and other time-consuming tasks to focus more on researching, developing and testing their products.
In-depth knowledge in a range of technologies allows VoyceCX to adapt to the needs of each individual client. With this customized approach to BPO, clients can decide which stages of the customer lifecycle require attention and what VoyceCX representatives need to do in order to deliver efficient, satisfying service.
Through an array of professional BPO services, including technical support, back-office help, collections, IVM and IVR, customer care, outbound telemarketing, inbound services, social media monitoring and engagement and customer satisfaction surveys, VoyceCX can be as flexible as their clients need them to be in the handling of customer initiatives. Equally important, VoyceCX team members conduct every interaction according to strict branding guidelines and under the careful management of industry specialists, who recognize the particular challenges facing businesses in the technology field today.
Success in the technology field demands up-to-the-second knowledge and the tools to get the job done properly. VoyceCX continually works and invests to boost its relevance it this increasingly essential industry.