Time is a valuable resource for customers and businesses alike, today more than ever. The interactive voice response (IVR) system established by VoyceCX is set up to save time for both parties. This powerful and cost-effective BPO solution is designed to reduce strain on your staff while delivering positive customer interactions.
IVR services from VoyceCX are flexible enough to serve a wide array of functions, including order processing, billing, customer satisfaction surveys, data gathering, call routing to a live agent and much more.
This high-tech system works in harmony with your brand reputation and customer retention goals. The user experience takes centre stage: advanced speech- and grammar-recognition technologies ensure that customers reach their desired goal as quickly as possible, while 24/7 inbound functioning lets them perform tasks or acquire information when it’s convenient for them.
And with a network of IVR call centers, including onshore and nearshore facilities, we can offer added flexibility for your business.