Your website is a salesperson, information resource and business card rolled into one. In many cases it’s also the first point of contact with customers—and they won’t stick around long if they can’t find what they came for. Professional live chat services from VoyceCX keep customers and prospective customers engaged longer and make sure they have instant answers to questions online.
VoyceCX live chat agents are well trained and prepared to handle a wide variety of scenarios, including ecommerce support, customer feedback, rewards program inquiries, technical support, product availability and much more. By processing sales and booking appointments, these online agents can also provide instant customer support and increase revenues. All while keeping your operating costs down.
This real-time interaction maintains a connection between you and your customers. Even when you can’t be there, our online chat agents make the customer feel accommodated while providing live engagement in the voice of your brand.
Without this connection customers may go elsewhere in search of quick resolutions or support—leading to a squandered opportunity for your business.