GoalLine Solutions provides the necessary tools and applies its industry knowledge to increase customer satisfaction, and improve loyalty by focusing on brand reputation management for its clients. Using distinctive technology that better defines the customer service experience, GoalLine Solutions is with your customer and your business, each step of the way.
Thrive at any stage or every stage of the customer lifecycle. Our solutions help you understand, attract and retain customers by gathering valuable metrics and building positive brand associations.
Gather the insight and leverage the solutions that will work for your business. Our cost-effective solutions are customizable to suit your budget and support your organizational goals.
GoalLine Solutions builds and integrates powerful technologies to bridge the gap between client and customer like never before. We employ highly skilled technical minds to develop solutions with powerful customer experience monitoring and managing capabilities.
Even as customer experience management becomes more challenging, GoalLine Solutions opens the door to its clients and their customers to discover a space where the Customer Experience (CX) can thrive, facing no boundaries. By managing the reputation of your brand and the way people engage with it, we can help you attract new customers while turning existing ones into brand advocates. We empower clients across multiple verticals: Automotive, Retail, Homebuilder, Hospitality/Travel and Financial.
VoyceCX—GoalLine’s live agent call centre, automated IVR calling, online chat agent and social media engagement team—allows you to connect with your customers directly and utilize their feedback to improve and maintain your brand’s customer satisfaction level.
24/7 multilingual (English, Spanish, French) live and automated calling
Whether it’s technical or sales support our agents are available to assist your customers
We don’t just listen to customers discussing your brand, we engage them
Our sales initiatives will help you realize the full potential of your business
boostCX provides clients with a complete 360 degree view of their customer’s experience. The boostCX industry leading customer satisfaction and follow-up process centralizes all Customer Experience Management services and reporting within a unified web-based, mobile-friendly and easy-to-use portal.
Get feedback your business can really use
User-friendly graphical representations for simplified access to actionable data
Use only the services and features you need
Go beyond the basics and get to know your customer
GoalLineSD leverages its vast expertise in developing custom workflow and reporting tools to meet your unique business requirements. Utilizing GoalLine SD’s onshore and offshore development resources managed under a single dedicated project manager, clients have the ability to define custom solutions to address internal pain points and improve business process without the added cost of an in-house software development team.
Gain access to a well-educated, well-trained IT workforce
Strong frameworks and QA processes ensure consistent results
Benefit from a temporary workforce and a low-cost labour market
Advanced technology and backup measures deliver uninterrupted performance
GoalLine Solutions is your link to a stronger, more efficient form of customer experience management. Contact us to see how we can help your business.