boostCX Blog
Discover insights, tips, trends, and more in customer experience. Stay informed and up to date with boostCX’s blog.
-
Top 5 Customer Experience Management Features
Must-Have Customer Experience Management Features In today’s customer-focused world, your customer experience management system needs to be more than just software. It is the command and control center for understanding, engaging, and satisfying your customers. Imagine capturing every customer voice through surveys, reviews, and social media, then using powerful data and text analytics to uncover…
-
What Is the Customer Roadmap in the Automotive Industry?
Key Steps in the Automotive Customer Journey and Roadmap The automotive customer journey resembles a road trip – with pit stops for fuel and food along the way until you reach your final destination. The customer journey in the automotive world all starts with the spark of motivation to purchase a vehicle, whether that be…
-
How Can AI Improve the Customer Experience?
Top 5 Ways AI Can Improve the Customer Experience The current and future benefits of AI and machine learning are nearly limitless – but how can that technology be leveraged to improve the customer experience at your business? From predicting your needs before you say them to resolving issues at warp speed, AI and machine…
-
How To Improve the Customer Experience in Automotive
Top 3 Tips to Improve the Customer Experience in the Auto Industry When you approach the customer experience – knowledge is power. The more customer data and feedback you can collect and analyze the more you will be able to fine tune the customer experience at your dealership or service center to better fit the…
-
What Is a Net Promoter Score (NPS)?
The Net Promoter Score is a vital metric used by businesses in many industries to assess customer loyalty and overall satisfaction with your products or services. The score involves some simple math and is calculated based on responses to a single question – how likely are you to recommend our products or services on a…